We hope you love what you’ve ordered! But just in case you’re not 100% satisfied, we’ve made the return process super easy.
It is guaranteed that our products will meet every customer’s needs. Please read the content as follows. If you are not satisfied with the goods you have purchased for some reason, we will be willing to return or change the products for you, or get you a refund.The following items are NOT returnable:*Any item that has been worn, used or altered.*Any item that is specified as non-returnable on its product page.*Clearance merchandise. If you attempt to return an item, which is not returnable, the item will be shipped back to you, and you will be charged the cost of shipping for sending it back.
2. How long do I have before making a return, and do I have to pay for shipping?
- You have a max of 30 days to make returns. You must send back and postmark your return packages within 30 days after the purchase date. No returns made after 30 days from the purchase date will be accepted.
- Due to product quality issues, we provide free return and exchange. Except for this, we do not provide a free return policy. If you want an exchange,you must be pay the return shipping fee .We are responsible for the re-sent fee.Our customer service department will answer you from 8:00 am to 8:00 pm Eastern Standard Time (current time) The problem. Our team will provide you with a return location based on your specific requirements.
① you can use the shipping label we provided and pay shipping fee , which will be deducted from your refund.
② you can use your own shipping method and at your own cost.
3.How do I make a return?
- Sign into your OPP account.
- Find the order in My Orders.
- Send an email to [email protected] and explain the situation to the customer service to get the return label
- Print the return label and securely tape it on the outside of your return package.
- Call the post office to arrange a collection or drop off at your nearest post office.
NOTE: If you are paying to ship back the return yourself, you can use any shipping method you like, just make sure it’s postmarked no later than 30 days from the purchase date. (See “Important Notice” section for details)
*The shipping label we provide only works if you are shipping within the US.
- Return address: 4159 Payne Rd, Pleasanton, CA 94588, USA
- Please do not send your return to the sender’s address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the shipping label we provide even if you are using your own shipping.
- Please make sure you don’t include non-OPP items by accident in your return package. We will not be responsible for sending back those items to you.
- Refunds will be processed within 7 days after we receive your package. The refund will be issued to your Payment Account per your request.
Unfortunately, due to current situations, your refund will require an additional 3-5 days to process. Thank you for your patience and understanding.
- The original shipping fee and insurance are non-refundable.
NOTE: If you have any issues with your return, you must contact Customer Support within 180 days after your order was first placed.
Payment means for refund: Credit Card, Paypal.
We are dedicated to making our customers satisfied, and we encourage you to contact us if the product you have purchased does not meet your demands.
1. Customers need to return products to an appointed address. We will provide you with information of returns via E-mail. After receiving returned goods, we will arrange you a full refund.
2. Orders for returns require order number to be written on the outside of the package. Is this page helpful? If not, please contact us.
1. Items received within 30 days from the delivered date.
2. Items received unused, undamaged and in original package.